|
|
MOSIS Customer and Technical Support
Online Support:
The support resources on this page are presented
in the order in which we expect our customers will
find it the most helpful. Our online documents are
available 24 hours a day, and we are linking to
our most popular documents first on this page.
E-mail, Fax, and Phone Support:
MOSIS can also provide more personal support if necessary, via e-mail,
fax, or telephone, but our support staff is typically available only 8
hours a day, Monday through Friday, and we have a limited number of
staff members serving a very large design community. You will often
find the answers you need most quickly by checking our on-line
document library or by posting a note on the bulletin board of the
MOSIS Users Group - see section 4 below. For e-mail, fax, and phone
support, see sections 5-7 below.
Where to Get Help
-
Web Site - Main Menu
The MOSIS Web site home page and main menu are the
first place to look when you have questions about MOSIS.
The complete Web site menu appears on the left side of every
page of our site, and we have tried to organize that menu
in a way that makes it very easy for customers
to quickly find the information they need.
-
Search MOSIS
Search the MOSIS web site using keywords or phrases to quickly find
the information you need.
-
Site Map
The MOSIS site map is a comprehensive alphebetical
index to the entire contents of the MOSIS Web site,
linked and cross-linked in a variety of different ways.
Often this will be the easiest way to jump quickly to
the information you need.
-
Frequently Asked Questions
MOSIS has created a series of documents with answers to
the questions most frequently
asked by MOSIS customers. This is a very good place
to look when you have questions about working
with MOSIS, because chances are, if you have a question,
someone else before you has had the same question.
-
MOSIS User Group
Another very good way to get answers to your questions is to post
them on the bulletin board of the
MOSIS Users Group, especially
if you would like to learn from the experiences of
other people in the integrated circuit design and
fabrication community.
Anyone interested in MOSIS is welcome to join the MOSIS
Users Group and post messages on the bulletin board.
The group is open to everyone;
it is not restricted to MOSIS customers.
-
E-mail Address:
support@mosis.com
-
Fax Number:
310-823-5624
Phone to confirm fax receipt: 310-448-9316
-
Phone Support:
If you have an urgent customer service or technical support issue, you
may contact
our customer support line at 310-448-9400.
Representatives are available Monday through Friday
(except holidays) from 8:30 am to 5:30 pm Pacific Time.
|
Related Links
Contacting MOSIS
Fabrication Schedule
MOSIS Products
|
|
|
