MOSIS FAQs: Customer Accounts
The most frequently asked questions about MOSIS customer accounts.
1.0 Who can access MOSIS?
2.0 What are the different types of MOSIS customer accounts?
3.0 How can I establish a MOSIS customer account?
4.0 How many MOSIS accounts will each organization need?
5.0 Questions about the MOSIS customer agreement:
5.1 Why is the MOSIS customer agreement necessary?
5.2 How can I obtain a blank customer agreement form?
5.3 Is it possible to modify the MOSIS customer agreement?
5.4 Who at my organization must sign the agreement?
5.5 How often do I need to sign a customer agreement?
5.6 How many copies of the agreement do I need to sign?
5.7 Where should I send the signed agreement?
5.8 When will I receive a copy of the fully executed agreement?
5.9 When does my customer agreement expire?
6.0 How will I know when my MOSIS account has been established?
7.0 How can I find out how much money is in my MOSIS account?
8.0 I forgot one of my MOSIS passwords. What should I do?
9.0 How do I reinstate suspended services or reactivate an expired account?
1.0 Who can access MOSIS?
MOSIS is available to companies, individuals, and research and educational institutions around the world.
2.0 What are the different types of MOSIS customer accounts?
MOSIS offers two types of accounts: commercial and educational. Before you can access vendor rules or submit a design to MOSIS, you must have an account. MOSIS does not charge a set-up fee to establish an account.
Commercial
Companies, institutions, governmental agencies, and individuals who pre-pay or submit a purchase order for fabrication of their designs need apply for a MOSIS Commercial Account. This includes projects from academic institutions that do not qualify for the MOSIS Educational Program. See MOSIS Commercial Account for more information.Educational
Professors can apply for an Instructional account for projects designed by students in organized group classes; or a Research account for thesis work, research projects, and individually directed study. See MOSIS Educational Program for more information.
3.0 How can I establish a MOSIS customer account?
To open a commercial account with MOSIS, complete and send the Commercial Account Application along with all appropriate signed agreements. Please read the instructions carefully before submitting the application package.
To open an educational account, see the Create an Educational Account page for instructions and links.
4.0 How many customer accounts will each organization need?
Each organization will need only one customer account. An organization may optionally establish additional, separate customer accounts for individual projects, or divisions submitting chips for fabrication.
MOSIS adds funding to an account when a purchase order is received. Establishing separate accounts avoids confusion about how much funding is available for each group or person to spend on MOSIS fabrication.
We normally consider all entities with the same company name and the same physical address to be one organization.
5.0 Questions about the MOSIS customer agreement
5.1 Why is the MOSIS customer agreement necessary?
The purpose of the MOSIS customer agreement is to ensure that MOSIS customers know exactly what they are (and what they are not) purchasing. For example, it's important for designers to know that MOSIS does not guarantee that fabricated parts will be functional, because designing the circuit is the customer's responsibility. MOSIS does, however guarantee that all wafers will meet the wafer fabricators' acceptance specifications. This is the type of information that is included in the MOSIS customer agreement.
5.2 How can I obtain a blank customer agreement form?
A PDF version of the MOSIS customer agreement is available on the MOSIS web site. In order to view and print the PDF version, you will need Adobe's free Acrobat Reader software. For more information see About Adobe PDF Format. If you wish to have a customer agreement form sent to you via U.S. mail, send your request to support@mosis.com or contact MOSIS Customer Support at 310-448-9400.
5.3 Is it possible to modify the MOSIS customer agreement?
Please try to avoid requesting modifications to the MOSIS customer agreement. It can take several weeks for your legal office and our legal office to come to an agreement, and there is very little MOSIS can do to speed up these negotiations.
However, if your legal office absolutely will not accept our agreement as it is written, send your proposed changes to:
MOSIS
Attn: New Account Manager
4676 Admiralty Way
7th Floor
Marina del Rey CA 90292-6695
But again, we need to remind you that the process of negotiating these changes can take a very long time.
5.4 Who at my organization must sign the agreement?
This is a question that can only be answered by your organization. The signer must be someone who is authorized to sign legal agreements on behalf of your organization. For many companies, this is a president, vice president, purchasing officer, or corporate attorney, but MOSIS will accept the signature of anyone who has been given the appropriate authority.
For academic institutions, a professor cannot be accepted as a signatory unless the signed agreement is accompanied by a statement from the university's legal department, on university letterhead, acknowledging the authority of said professor to enter into legal agreements on behalf of the university.
REGARDLESS OF WHO SIGNS THE AGREEMENT, IT IS VERY IMPORTANT FOR THE DESIGNER OF THE PARTS, OR THE ENGINEER SUBMITTING THE DESIGN, TO BE AWARE OF THE TERMS OF THE AGREEMENT.
5.5 How often do I need to sign a customer agreement?
You only need to send MOSIS a signed customer agreement once, when you first apply for a customer account. You do not need to sign a new customer agreement each time you place an order. You will not be asked to sign another agreement unless MOSIS finds it necessary to make significant changes to the terms of the agreement.
5.6 How many copies of the agreement do I need to sign?
You need to sign two copies of the MOSIS customer agreement. Both copies of the agreement must contain original signatures.
5.7 Where should I send the signed agreement?
Two copies of the customer agreement, both with original signatures should be sent to:
MOSIS
Attn: New Account Manager
4676 Admiralty Way
7th Floor
Marina del Rey CA 90292-6695
You may send an advance copy via fax if you wish, to confirm to MOSIS that your agreement has been signed. We will not be able to process or sign the agreement until we receive the two hard copies with original signatures. Sending an advance copy is optional, but if you wish to do it, please fax it to: MOSIS New Account Manager, fax number 310-823-5624.
5.8 When will I receive a copy of the fully executed agreement?
You should receive your copy of the fully executed agreement within three weeks after MOSIS receives two signed originals from you.
5.9 When does my customer agreement expire?
The MOSIS customer agreement has no expiration date.
6.0 How will I know when my MOSIS account has been established?
When your account has been established, you will receive e-mail from MOSIS with the following information:
ACCOUNT-PASSWORD: (password for this customer account)
ACCOUNT: (account number and identifying information)
7.0 How can I find out how much money is in my MOSIS account?
After your account is established, you will receive monthly reports by e-mail. You can also request current account status by sending a request to support@mosis.com.
8.0 I forgot one of my MOSIS passwords. What should I do?
ACCOUNT-PASSWORD:
If you forget the password for your MOSIS customer account, send the
account number to
support@mosis.com. The account
password will be sent to the e-mail address of the official MOSIS
liaison for that account.
DESIGN-PASSWORD:
If you forget the password for a particular design, send
the design ID to
support@mosis.com. The password
will be sent to the e-mail address provided when the design was
originally submitted.
9.0 How do I reinstate suspended services or reactivate an expired account?
The account liaisons should send a message to support@mosis.com describing what services you can no longer access. Include your account number, password, current phone and fax numbers, and current billing and shipping addresses. Additional information or documents may be required to reactivate services or an account.